usask

USask | Improving scheduling during the pandemic

The University of Saskatchewan is a large Canadian public research university. It was founded in 1907, it is a member of the U15 Group of Canadian Research Universities which includes Canada’s most research-intensive institutions.

USask is a medical doctoral university, offering a complete range of academic programs in the Humanities and Arts, Social Sciences, STEM, Business and more. The school has 20,000+ undergrads and 4,000+ graduate students. There is also a strong focus on Agriculture & Bioresources and Veterinary Medicine.

The university has a strong focus on Indigeneity, with a growing Indigenous student population coming from Saskatchewan Reserves. The school has incorporated Indigenization and Reconciliation into its 2025 University Plan. To demonstrate their commitment, they hosted the first national forum of Building Reconciliation in 2015.

Challenges

With its large student population, the University of Saskatchewan was struggling to balance their aging scheduling management systems. They were encountering severe technical difficulties as more strain was put on their system. As with many other schools, all problems were magnified by the pandemic.

The pandemic forced USask entirely online, and they had to find a more streamlined way to offer online appointments. Furthermore, they had difficulties in offering tutoring services to students that are both free and paid. They needed to find a system that would allow them to merge the two types of services (free and for hire) together in one consolidated platform.

Solution

USask uses the QuadC scheduling and calendar system to book both online and in-person appointments for writing and math tutors. The QuadC scheduling and calendar tools have the ability to integrate with third party systems, so implementation and setup can happen in the fraction of the time it could take to set up other services.

Onboarding has also been made easier by QuadC. We pride ourselves on our efficient onboarding and integration. You can set up QuadC and train staff in a fraction of the time compared to our competition. As well, upon adoption, each partner school is given their own QuadC account manager to be the driving force behind their success. They will help you through it all!

Results

  • One platform managing 26,000+ student tutoring schedules & calendars.
  • Retention rate of 84.8% (for first to second year students in direct entry programs as of 2022)
  • Unique system that is configured to better meet their needs.

Since adopting QuadC, USask has seen a significant increase in the number of subject tutors. This is because “the platform is visually more appealing and more intuitive” than what they had before. Furthermore, this more robust system has allowed them to manage their tutoring sessions much more efficiently.

Despite needing to offer both paid and free tutoring sessions, QuadC has been able to accommodate this in one unified platform. The versatility of QuadC is certainly one of its greatest strengths. We recognize that all schools are different, and we are able to provide you what you need, faster and more affordable than all other providers.

Key Features

  • Calendar Tool
  • Scheduling Tool

In addition to these features, QuadC also has a state-of-the-art video conferencing platform that has a host of tools designed specifically for education. As well, QuadC is introducing an effective Early Alert system to keep students on track. QuadC will also generate you extensive data reports on key platform statistics, a useful tool for tracking student and administrative success.

As mentioned, QuadC can seamlessly sync with your SSO, SIS, LMS, and collaboration platforms, including Blackboard, Brightspace, Canvas, Moodle, Ellucian (Banner, Colleague), Salesforce, Zoom, Webex, and Microsoft Teams.

If you would like to learn more about QuadC, or simply ask a question about these services, please don’t hesitate to click here to speak with one of our experts.

Testimonial

“Scheduling and managing the tutoring sessions is much more efficient from both the tutor and student end”

JoAnn Murphy
Assistant Dean, Learning and Curriculum Support

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