Algonquin College enhanced scheduling and user experience, increasing tutoring sessions by 33%

After implementing QuadC, Algonquin College saw a 33% increase in tutoring sessions, 30 new hosts onboarded, and reduced admin work, boosting efficiency.

QuadC

Apr 2, 2024

Improved scheduling and user experience remove obstacles for everyone on campus

Algonquin College is a publicly-funded post-secondary institution in Ottawa, Ontario, Canada. Founded in 1967, the college offers a wide range of diploma, certificate, and degree programs in fields such as business, engineering, health sciences, hospitality and tourism, media and design, and technology.

With over 20,000 full-time and part-time students, Algonquin College is one of the largest colleges in Ontario. The institution is committed to providing its students with practical, hands-on education, focusing on preparing them for successful careers in their chosen fields. Algonquin College also has a strong reputation for innovation and sustainability, with initiatives such as its Centre for Innovation and Entrepreneurship and its award-winning Green Algonquin program.

The Challenges

Algonquin College faced significant challenges due to its outdated student success software, scheduling, and tutoring systems. These outdated student success systems put unnecessary burdens on both the administration and the students. The administration was forced to manage all booking and scheduling requests through the student learning center, which led to an increased admin and faculty workload, often requiring them to work on weekends. This also created a delay in response time, causing frustration for both the administration and students.

Additionally, the lack of customization in technology and services was a significant obstacle to student success at Algonquin College. This hindered their ability to tailor their services to meet the specific needs of their students, resulting in less effective tutoring, writing, and student support.

Overall, these challenges were detrimental to the functioning of Algonquin College and its ability to provide students with the highest quality education and support possible. It was crucial for the college to find a solution to these support challenges in order to improve its overall efficiency and effectiveness.

The Solution

QuadC proved to be a highly effective student success solution for Algonquin College, allowing them to streamline their tutoring and scheduling processes while also providing more personalized support for their students, tutors, and administration.

One significant benefit of the platform was its ability to reduce the administrative workload, reducing the need for manual booking and scheduling requests. This allowed the staff to focus on higher-level tasks, ultimately saving the college time and resources.

Additionally, the QuadC filtering tool provided students with a more efficient way to connect and find the right tutor for their needs with confidence, while tutors themselves were able to modify and keep their schedule availability up to date without the need for administrative intervention. The platform’s detailed data reports also provided administrators with answers and valuable insights, allowing them to keep track of all activities and sessions taking place, while also tracking student progress.

Finally, the ability to request customizations helped Algonquin tailor the technology to their specific needs, ensuring a more personalized experience for their students. By adopting QuadC, Algonquin College successfully streamlined its scheduling and tutoring processes while also providing more personalized student support.

The Results

30 new hosts onboarded: Expanding tutor availability and student support.
33% increase in tutoring sessions: Sessions grew from 1,610 in Fall 2022 to 2,147 in Fall 2023.

The Benefits

User Satisfaction

Since the implementation of QuadC, Algonquin College has experienced a significant improvement in user satisfaction, which can be attributed to the platform’s more visually appealing and intuitive interface compared to its previous system.

Improved Scheduling

Additionally, the more comprehensive features of QuadC have allowed for more efficient management of scheduling and tutoring sessions, with students having a greater selection of tutors and tutors having greater control over their availability.

Reduced Workload for Administrators

This has resulted in a reduced workload for administrators, who previously had to manage these tasks manually.

“We had to work weekends. So now QuadC helped us to completely remove weekend hours. We don’t work weekends anymore. Woo-hoo.” – Evgeniya Minakova, Student Learning Center Coordinator @Algonquin College

Flexibility

QuadC’s guarantee of flexibility, fluency, and adaptability are among its key strengths, as we recognize that each institution has unique needs and requirements. We pride ourselves on doing what it takes to get on the same page as our clients by delivering tailored solutions that are faster and more cost-effective than other providers. Our goal is to ensure that you have access to the tools and resources you need to succeed in your academic mission, and we are committed to providing ongoing support to help you achieve your goals.

Student Success Software Key Tools

Calendar Tool

QuadC offers a suite of key features that are particularly useful for educators, including a calendar tool and a scheduling tool to help manage important dates and events. Overall, QuadC’s calendar tool and scheduling tool are powerful retention tools that can help educators to improve engagement, manage their time more efficiently, prioritize their tasks, and stay organized. These features can also benefit students, improving their academic performance, increasing inclusion, and enabling them to stay on track with their program. Moreover, QuadC provides an advanced video conferencing platform with specialized tools to enhance the educational experience.

Early Alert System & Data Reports

QuadC’s Early Alert system is also a powerful tool to help keep students on track in higher education. Additionally, the platform generates comprehensive data reports on key student and user statistics, which can be used to monitor student access and administrative progress.

Integrations

QuadC integrates seamlessly with various education-related platforms, including Blackboard, Brightspace, Canvas, Moodle, Ellucian (Banner, Colleague), Salesforce, Zoom, Webex, and Microsoft Teams. This integration makes it easier to manage multiple platforms and streamline workflows.

Speak to an Expert

If you would like to learn more about QuadC, or if you have any questions about the student success services offered, please click here to speak with one of our knowledgeable experts.

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