FAMU | Increased personalization nurtures authentic tutor-student connections online

Florida Agricultural and Mechanical University (FAMU) is a public, historically Black university in Tallahassee, Florida. FAMU is part of the State University System of Florida and is accredited by the Southern Association of Colleges and Schools Commission on Colleges. FAMU operates satellite campuses across the state, including the College of Law in Orlando and the College of Pharmacy and Pharmaceutical Sciences, with sites in Crestview, Tampa, Jacksonville and Miami. As a result, FAMU’s diverse, 10,000-strong student body represents more than 70 countries.

Recently, QuadC did a LinkedIn Live Talk Show sharing the impact of the Student Success Center upgrade at FAMU.

Results

• Quick and easy implementation
• Increased engagement with the platform
• Successful transition to data-centric management
• 1868 active student users after launch in the first year

Challenges

• Non-intuitive software was difficult to use and manage.
• Lack of personalization reduced tutors and students from forming more authentic connections online.
• Management-heavy design prevented a data-centric approach.

Solution

Partnering with QuadC means FAMU’s tutors and students are now able to create real connections online – both in and out of the classroom.

“Our old system didn’t connect as well with students, so we looked around at other learning centres and discovered QuadC,” explains Learning Center Coordinator Nashandra Howard.

She continues: “The chat function is similar to Facebook, making it easy for students to text tutors.”

However, the similarities to social media don’t end there.

Staff and learners “love” the platform’s personalization capabilities, according to Nashandra, and this made onboarding a smooth process.

With QuadC, students and tutors can make and create profiles in a way that’s similar to the leading social media platforms.

Working with QuadC allows management to adopt a more data-centric approach. The platform gathers valuable session activity data, such as duration, frequency, and popular topics, as well as helps managers track popular times, days, subjects, and more.

Implementation was quick – but not without its own challenges, as Nashandra explains: “Originally, there was no sign-on, so students could use any email address. Now, we use a single sign-on so that the ID info must match our student details. That single sign-on makes the transition easier!”

With QuadC’s platform, the Learning Center now has the centralized overview and functions they need to deliver online tutoring that promises an enhanced connection.

Key Features

The centralized overview offers management – in real-time – the overview, analysis and insights necessary to transition to a more data-centric approach.

Fully personalized profiles enhance the user experience – generating better outcomes for students and learners.

Easy instant messaging – maximize communication opportunities between students and tutors.

Customer Testimonial

“When our Board of Governors changed metrics from a six-year to four-year graduation rate, we recognized the need to make sure our most vulnerable students got the most from the Learning Center’s services.  QuadC is formatted in a way that’s familiar to our students. They can chat with Tutors as they would on Facebook. It’s a better user experience!”

Nashandra Howard
Learning Center Coordinator
Florida Agricultural and Mechanical University (FAMU)