Improved scheduling and user experience removes obstacles for everyone on campus
Algonquin College is a publicly-funded post-secondary institution in Ottawa, Ontario, Canada. Founded in 1967, the college offers a wide range of diploma, certificate, and degree programs in fields such as business, engineering, health sciences, hospitality and tourism, media and design, and technology.
With over 20,000 full-time and part-time students, Algonquin College is one of the largest colleges in Ontario. The institution is committed to providing its students with practical, hands-on education, focusing on preparing them for successful careers in their chosen fields. Algonquin College also has a strong reputation for innovation and sustainability, with initiatives such as its Centre for Innovation and Entrepreneurship, and its award-winning Green Algonquin program.
Challenges
Algonquin College faced significant challenges due to its outdated student success software, scheduling, and tutoring systems. These outdated student success systems put unnecessary burdens on both the administration and the students. The higher education administration was forced to handle all booking and scheduling requests through the student learning center, which led to an increased admin and faculty workload, often requiring them to work on weekends. This also created a delay in response time, causing frustration for both the administration and students.
Additionally, the lack of customization in technology and services was a significant obstacle for student success at Algonquin College. This hindered their ability to tailor their services to meet the specific needs of their students, resulting in less effective tutoring, writing, and student support.
Overall, these challenges were detrimental to the functioning of Algonquin College and its ability to provide students with the highest quality education and support possible. It was crucial for the college to find a solution to these support challenges in order to improve its overall efficiency and effectiveness.
Solution
Results for Higher Education Institutions:
- 70 hosts signed up
- 1610 sessions completed in Fall 2023 alone
User Satisfaction
Since implementing QuadC, Algonquin College has experienced a significant improvement in user satisfaction, which can be attributed to the platform’s more visually appealing and intuitive interface compared to their previous system.
Improved Scheduling
Additionally, the more comprehensive features of QuadC have allowed for more efficient management of scheduling and tutoring sessions, with students having greater selection of tutors and tutors having greater control over their availability.
Reduced Workload for Administrators
Flexibility
QuadC’s guarantee of flexibility, fluency, and adaptability are among its key strengths, as we recognize that each institution has unique needs and requirements. We pride ourselves on doing what it takes to get on the same page as our clients by delivering tailored solutions that are faster and more cost-effective than other providers. Our goal is to ensure that you have access to the tools and resources you need to succeed in your academic mission, and we are committed to providing ongoing support to help you achieve your goals.

Student Success Software Key Tools
Calendar Tool
Early Alert System & Data Reports
QuadC’s Early Alert system is also a powerful tool to help keep students on track in higher education. Additionally, the platform generates comprehensive data reports on key student and user statistics, which can be used to monitor student access and administrative progress.
Integrations
QuadC integrates seamlessly with various education-related platforms, including Blackboard, Brightspace, Canvas, Moodle, Ellucian (Banner, Colleague), Salesforce, Zoom, Webex, and Microsoft Teams. This integration makes it easier to manage multiple platforms and streamline workflows.
Speak to an Expert
If you would like to learn more about QuadC, or if you have any questions about the student success services offered, please click here to speak with one of our knowledgeable experts.