OhioLINK eTutoring is a collaborative effort between two and four year institutions that aims to support undergraduate students through free online tutoring and writing reviews. The program allows traditional, online, and distance learners at more than 20 institutions the flexibility to engage with trained tutors across numerous academic disciplines.
RESULTS
- 20+ partnership institutions served
- 1293 students
- 752 assignments reviewed
- Rated 3.4 / 4.0 by users
CHALLENGES
- Inadequate customer service
- Ineffective outreach support
- Highly collaborative model
SOLUTION
Since partnering with TutorOcean in late 2019, OhioLINK eTutoring has successfully overcome these challenges, while unlocking new platform features – helping tutors, students, and administrators work as effectively as possible.
In the e-learning world, time moves quickly. Without the right support, a platform that may have once been a ‘good’ fit can be quickly outgrown, as OhioLINK eTutoring program coordinator Karen Boyd discovered.
“eTutoring Collaborative students responded favorably to the online tutoring experience,” she explains. “But, due to a support staff of one, our needs often went unanswered.”
Searching for viable options, Karen struggled to find a partner willing to support the organization’s unusual model (featuring more than 20 institutions) within state-funded budget constraints.
Listening to her needs, the team at TutorOcean responded with an affordable approach that meets the needs of tutors, users, and administrators.
In addition to offering centralized, institutional, and individual dashboard overviews, analytics, and insights, TutorOcean’s platform supports real-time assignment tracking and reviews.
One of the program coordinator’s favorite things about the new OhioLINK platform is its links to the TutorOcean “virtual superstore” of online academic support systems.
She explains: “As our participating institutions learn about the extended suite of options available with TutorOcean, I am hopeful that they will embrace these new features.”
KEY FEATURES
Centralized overview equips OhioLINK and its partner institutions with the
overview, analysis, and insights they need to effectively allocate outreach resources.
Assignment reviews allow tutors and learners to share documents and view progress, thanks to real-time assignment tracking.
Instant messaging allows for easy communication between OhioLINK and its
partner institutions.
Customer Testimonial
“Support was first and foremost when it came to switching platforms. We needed the ability to continue collecting data as we had in the past.”
Karen Boyd
Program Coordinator
OhioLINK eTutoring
